1. Who We Are
Thornbury Radio Shop (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data.
Contact details:
Email: dreamglen-print@email.com
2. What Data We Collect
We may collect and process the following personal data:
Information you provide:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order details
Automatically collected data:
- IP address
- Browser type and device information
- Website usage data (via cookies)
3. How We Use Your Data
We use your data to:
- Process and deliver orders
- Manage payments and refunds
- Communicate with you about your order
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
Under the UK GDPR, we rely on:
- Contract – to fulfil your order
- Legal obligation – for accounting/tax purposes
- Legitimate interests – to improve our services
- Consent – for marketing
5. Payments
We use Stripe to process payments securely.
- We do not store your full card details
- Payment data is processed directly by Stripe
- Stripe may collect:
- Payment details
- Billing information
- Transaction data
You can view Stripe’s privacy policy on their website.
6. E-commerce Platform
Our shop is powered by WooCommerce, which processes customer and order data.
This includes:
- Order records
- Customer account information
- Purchase history
7. Sharing Your Data
We only share your data where necessary, including with:
- Payment processors (e.g. Stripe)
- Delivery companies
- IT and website service providers
- Legal or regulatory authorities
We do not sell your personal data.
8. International Transfers
Some providers (such as Stripe) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK-approved standard contractual clauses
9. Data Retention
We retain your data only as long as necessary:
- Orders and financial records: typically 6 years
- Marketing data: until you withdraw consent
10. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent (for marketing)
To exercise your rights, contact us using the details above.
11. Cookies
We use cookies to:
- Enable website functionality
- Analyse website traffic
- Improve user experience
You can manage cookies through your browser settings.
12. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers
- SSL encryption
- Restricted access
13. Complaints
If you are unhappy with how we handle your data, you can complain to the:
Information Commissioner’s Office
Website: https://ico.org.uk
14. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.